Package including:1* Original cell phone(unlocked),1* Battery ,
1* Charger(US/UK/EU/AU standard) ,1* USB cable ,1* Manual book ,
1* Earphone , 1* Box
Dear buyer .If you need suitable Plug Adapter , please tell us in the order ,then we will prepare right Plug Adapter for you .hope you can understanding and supporting:
||Europe Plug Adapter (2 Pin Round Pin):
Europe countries, Africa, Middle East
||USA Plug Adapter (2 Pin Flat Pin):
United States, South America, Caribbean, Canada, Japan, Korea, Philippines, Thailand and Taiwan
||Australia/New Zealand 2 Pin Plug Adapter:
Australia, New Zealand, Argentina
||UK Plug Adapter (3 Pin Flat Pin):
England, Ireland, Scotland, Hong Kong, Pakistan, Singapore, Malaysia, Vietnam
About customs tax : You can leave message in your order for what value you want us to declare on the parcel. And we can declare it low value but we cannot promise it avoid tax, ask for your understanding. It is the buyer’s duty to clear the customs.
About remote fee : Some address is a remote area in the DHL system, that is why you need to pay for the remote fee . And what you have paid now is just the DHL shipping fee, that is different , ask for your kindly understanding.
About empty parcel : Please open the parcel at the post office when you get it. And you can ask for post certificate if the parcel is empty. We have no responsibility for empty box if you didn’t open it at the post when you have it.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iCloud Hardware (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of icloudhardware.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.